|
|
|
|
|
Superb Customer Service |
April 13, 2016 |
Reviewer:
Alan & Sandy Arnold
|
|
I have been using my Silent Thunder leather/Kydex OWB holster daily for about a year and a half when I broke the mount. I contacted Ron and Sheryl about the problem and this is what they responded with: "Bad news, our warranty is for one year. Good news, We will replace it anyway!". I just received a new mount (at no cost)in the mail! I actually asked for them to include an invoice in response to their "bad news-good news" notification, as I would gladly pay for the replacement and postage. Needless to say, they sent it free anyway. Now that's customer service that can't be beat! One other thing: The new rotating mount is a redesign, which is even better than the original! My holster is for the Kimber Ultra CDP II .45 (w/ctc) and has been the best OWB holster (of about 5) I have owned. I am not a LEO, but a retired U.S. Marine (64-94) and along with my wife, FL concealed carry permit holders, and NRA members. We carry every day. Thanks Ron and Sheryl for this top-quality product and unbelievably superb customer service. Keep up the great work!
THIS REVIEW WAS POSTED ON 1/23/12 IN PREVIOUS WEB STORE.
Was this review helpful to you?
|
|
|
|
|
|