Current phone hours are Tuesday-Thursday, 8:00 am to 4:00 pm Central. Emails are monitored every weekday. Order confirmation emails sometimes end up in a SPAM folder and/or come back undeliverable. If you do not receive your confirmation, please email us at [email protected].
Please check Supported Firearms before placing an order. Orders received for firearms that are unsupported will incur a 4% processing fee when being refunded/cancelled. UPDATE: WE ARE CURRENTLY SCHEDULING SHIPMENTS DURING THE WEEK 12/26/2023 (shipping 12/26 through 12/29). Our custom holsters are built for your specific firearm and do take time to process. We believe you will find a Garrett Holster worth the wait. (Please Note: Light Bearing Holsters may take slightly longer)
We have a 14 day return policy on all products, with a full refund or credit
of the purchase price (less 4% return fee and shipping). Full details
are available below.
Exchanges & Returns
Garrett Industries has designed products with one main goal; no additions to
the bad holster drawer/box. You will have 14 days to try out our holsters and
gear. Should our product(s) not meet your needs, we will exchange it or refund
the purchase price excluding a 4% return fee and non-refundable shipping. Please note that we cannot
accept exchanges or returns on custom orders, this includes any custom design
changes you initiated.
Customer is responsible for return shipping fees and a 4% return fee and must have a Return
Material Authorization number (RMA#) issued by Garrett Industries clearly
visible on the outside of the package. Please contact customer service at
409-200-2791 or email [email protected] for an RMA#. Packages returned
without a RMA# may incur delays in processing or be refused. Please
enclose a note with the return explaining what needs to be done. The exchange/return policy is deemed void in
the case of any modification, alteration, or abuse of the product.
order incorrectly (select LH instead of RH, wrong Belt Size, list the
wrong barrel length, etc.) we will be happy to exchange the holster to the
specifications you want.
There is a $15 incorrect order fee plus shipping fees that will need to
be included with the returned order.
may enclose a check or call us at 409-200-2791 to initiate a credit card
charge. Custom color changes may also incur a restocking fee for returns or exchanges.
you receive an incorrect order after verifying that you ordered
correctly, contact us immediately via email [email protected]
phone at 409-200-2791.