We have a 14 day return policy on all products, with a full refund or credit
of the purchase price (less shipping). Effective 10/11/19, a credit card processing fee (approximately 3.2%) will be deducted from the refund as these fees will no longer be refunded to Garrett Industries by the credit card processing company. Full details
are available below.
Exchanges & Returns
Garrett Industries has designed products with one main goal; no additions to
the bad holster drawer/box. You will have 14 days to try out our holsters and
gear. Should our product(s) not meet your needs, we will exchange it or refund
the purchase price excluding shipping fees. Please note that we cannot
accept exchanges or return on custom orders, this includes any custom design
changes you initiated.
Customer is responsible for return shipping fees and must have a Return
Material Authorization number (RMA#) issued by Garrett Industries clearly
visible on the outside of the package. Please contact customer service at
409-200-2791 or email email@example.com for an RMA#. Packages returned
without a RMA# may incur delays in processing or be refused. Please
enclose a note with the return explaining what needs to be done. The exchange/return policy is deemed void in
the case of any modification, alteration, or abuse of the product.
If you order incorrectly (select LH instead of RH, wrong Belt Size, list the
wrong barrel length, etc.) we will be happy to exchange the holster to the
specifications you want.
There is a $15 incorrect order fee plus shipping fees that will need to
be included with the returned order. You
may enclose a check or call us at 409-200-2791 to initiate a credit card
charge. Custom color changes may also incur a restocking fee for returns or exchanges.
If you receive an incorrect order after verifying that you ordered correctly, contact us immediately via email Garrett@giholsters.com or by phone at 409-200-2791.
Garrett Industries warranties its holsters for a period of one year from date
of purchase. Failures due to defects in materials or construction will be
repaired or replaced at Garrett Industries’ discretion throughout the warranty
period. The warranty is void in the case of any modification, alteration
or abuse of the product by the customer.
This warranty is not applicable to custom items or shipping charges.
Garrett Industries warranties the Kydex clips and mounts for 90 days (3
months). If you experience a clip or
mount failure within this specified time, contact us immediately for a replacement. Our polymer clips have a lifetime warranty.
Leather is a natural product with unique characteristics that differ from
hide to hide. Due to these differences, shade and color variations are to be
expected. It is also possible to see
mosquito bites, scratches and stretch marks. This is not a fault or flaw in our
leather, only a guarantee that we use genuine natural top-grain leather to make
all of our Silent Thunder Holsters.